Return & Refund

Last updated on Apr 01, 2026

RANJANA JAISWAL is committed to providing the best experience to its customers. In case of any issues, please review our policy below:

Return Policy

• Returns are accepted only for damaged or defective items.
• Return requests must be raised within 2 days of delivery. Requests made after this period will not be accepted.
• Items must be unused, in their original condition, and returned with original packaging.
• Unboxing video is mandatory for any damage or wrong item claim.
• Valid photo or video proof of damage may be required for approval.

Exchange / Replacement Policy

• Exchange or replacement requests must be initiated within 2 days of delivery only.
• Once approved, the replacement will be dispatched within 2–3 business days after the returned item is received and inspected.
• Delivery timelines may vary depending on location; however, replacements are generally delivered within 7–10 business days.

Refund Policy

• Refunds will be processed within 3–5 business days after approval of the return request.
• The amount will be credited to the original mode of payment within 7–10 business days, depending on the payment provider or bank.
• Shipping charges are non-refundable.

Cash on Delivery (COD) Policy

• All COD orders will be confirmed via call or WhatsApp before dispatch.
• Orders may be cancelled if confirmation is not received from the customer.